Digital Business and Electronic Commerce Strategy, Business Models and Technology

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ABOUT THE BOOK

This textbook introduces readers to digital business from a management standpoint. It provides an overview of the foundations of digital business with basics, activities and success factors, and an analytical view on user behavior. Dedicated chapters on mobile and social media present fundamental aspects, discuss applications and address key success factors. The Internet of Things (IoT) is subsequently introduced in the context of big data, cloud computing and connecting technologies, with a focus on industry 4.0, smart business services, smart homes and digital consumer applications, as well as artificial intelligence. The book then turns to digital business models in the B2C (business-to-consumer) and B2B (business-to-business) sectors.
Building on the business model concepts, the book addresses digital business strategy, discussing the strategic digital business environment and digital business value activity systems (dVASs), as well as strategy development in the context of digital business. Special chapters explore the implications of strategy for digital marketing and digital procurement. Lastly, the book discusses the fundamentals of digital business technologies and security, and provides an outline of digital business implementation. A comprehensive case study on Google/Alphabet, explaining Google's organizational history, its integrated business model and its market environment, rounds out the book.

TABLE OF CONTENTS

  1. Introduction

    1. Front Matter

      Pages 1-1
    2. Foundations of Digital Business

      • Bernd W. Wirtz
      Pages 3-33
    3. Mobile Business

      • Bernd W. Wirtz
      Pages 35-61
    4. Social Media Business

      • Bernd W. Wirtz
      Pages 63-94
    5. Digital Government

      • Bernd W. Wirtz
      Pages 95-129
  2. Technology, Digital Markets and Digital Business Models

    1. Front Matter

      Pages 131-131
    2. Internet of Things

      • Bernd W. Wirtz
      Pages 189-215
    3. Digital B2C Business Models

      • Bernd W. Wirtz
      Pages 311-378
    4. Digital B2B Business Models

      • Bernd W. Wirtz
      Pages 379-396
  3. Digital Strategy, Digital Organization and E-commerce

    1. Front Matter

      Pages 397-397
    2. Digital Business Strategy

      • Bernd W. Wirtz
      Pages 399-469
    3. Digital Procurement

      • Bernd W. Wirtz
      Pages 581-627
    4. Digital Business Implementation

      • Bernd W. Wirtz
      Pages 629-646



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