HANDBOOK OF HUMAN RESOURCE MANAGEMENT IN THE TOURISM AND HOSPITALITY INDUSTRIES
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- Author: RONALD J. BURKE
- ISBN: 9781786431363
- Availability: In Stock
Buy HANDBOOK OF HUMAN RESOURCE MANAGEMENT IN THE TOURISM AND HOSPITALITY INDUSTRIES | Management Books, New Arrivals
The hospitality and tourism sector is an increasingly
significant contributor to GDP worldwide, as well as a key source of employment
in developing regions. Drawing on contemporary research, this Handbook provides
a provocative review of the major human resource challenges facing the
hospitality and tourism sector today.
Leading international scholars examine how
hospitality and tourism businesses succeed through a consistently high level of
service, particularly through the attitudes and behaviours of front-line
employees to positively impact upon guest satisfaction and improve intention to
return. Against this background, chapters analyse the myriad of reasons the
industry struggles to attract and retain quality employees, including long and
unsocial hours, non-competitive pay and unsophisticated management practices. Offering
a thorough review of these human resource challenges through employee focus
groups, in-depth interviews and surveys, this Handbook offers evidence-informed
recommendations for their resolution. These include: strategies and tactics
associated with brand internalisation, talent management, engagement,
high-performance practices, learning and leadership development.