Kailash Awati is a data and sensemaking professional with a deep interest in helping organisations tackle complex problems. He is an Adjunct Fellow in Human-Centred Data Science at the UTS Connected Intelligence Centre and a Data and Insights Manager at a government agency. Over the last decade, he has established data capabilities in diverse organisations using the principles described in this book. In addition to his work in industry, he has developed and taught postgraduate courses in machine learning and decision-making under uncertainty. He is the co-author of two well-regarded books on managing socially complex problems in organisations: The Heretic’s Guide to Best Practices and The Heretic’s Guide to Management.